HOLIDAY SEASON 2023

Take a look at the Customer Service opening times and Holiday Season shipping dates so you and your teams are well prepared.

CUSTOMER SERVICE HOLIDAY SEASON OPENING TIMES

Date

Opening Times
Monday 19 – Friday 23 December Normal opening hours
Saturday 24 – Sunday 25 December Closed
Monday 26 December Closed
Tuesday 27 December Closed
Wednesday 28 December 10:00 – 15:00 (GMT) | 11:00 – 16:00 (CET)
Thursday 29 December 10:00 – 15:00 (GMT) | 11:00 – 16:00 (CET)
Friday 30 December 10:00 – 15:00 (GMT) | 11:00 – 16:00 (CET)
Saturday 31 December – Sunday 1 January Closed
Monday 2 January Closed
Tuesday 3 January Back to normal opening hours

Don’t forget you can send a question to our Customer Service team directly from your Back Office at anytime. (And it’s so much easier and quicker than sending an email!) So, if you have a question whilst we are closed, click on the link below, type your question in the description box and hit submit. Simple!

https://backoffice.isagenix.com/Dashboard/Home/WebToCase

The Customer Service team will then review your request when they return and reply directly back to your email address. This can also be found by scrolling to the bottom of the page in your Back Office and clicking ‘Contact Us’ in the bottom banner.

HOLIDAY SEASON SHIPPING DATES

Over the Holiday Season, our warehouse will have reduced operational days in line with National Holidays. Normal service will resume from Tuesday 3 January 2023.

Orders made before Tuesday 13 December in the UK are guaranteed to be dispatched before Christmas*

Dispatch dates do vary for each market, please check the below table so you know the last date you need to place an order to guarantee your order will be dispatched before Christmas Day. With increased online holiday shopping, delivery services expect to see higher-than-normal holiday shipping volumes. Consider placing orders as soon as possible and encourage your teams and Customers to do the same!

Country

Date to place order by to gaurentee dispatch before Christmas Day*
Austria Friday 16 December
Belgium Friday 16 December
Denmark Monday 12 December
Finland Monday 12 December
France Friday 16 December
Germany Friday 16 December
Ireland Monday 12 December
Italy Friday 16 December
Netherlands Friday 16 December
Norway Monday 12 December
Poland Friday 16 December
Portugal Monday 12 December
Romania Monday 12 December
Spain Monday 12 December
Sweden Monday 12 December
Switzerland Monday 12 December
United Kingdom Tuesday 13 December

*With increased online seasonal shopping, we cannot guarantee your Isagenix orders will be delivered before Christmas Day (25 December).

HOLIDAY SEASON WAREHOUSE CLOSURES

The shipping of orders placed around national holidays in the UK and Netherlands may be delayed due to warehouse closures on these days.

UK Warehouse Closures Europe Warehouse Closures

Saturday 24 – Tuesday 27 Decemeber

Saturday 31 December – Monday 2 January 2023

Saturday 24 – Tuesday 27 Decemeber

Saturday 31 December – Monday 2 January 2023