Customer Referral Program

Customer Referral Program

EARN AND GROW WITH ISAGENIX
Through the Customer Referral Program

As a qualified Director or higher, you have the opportunity to receive the business volume of an Isagenix.com Guests completed order AND the Guests contact information.*

*If the customer opts out of being contacted, you will not receive their contact information.

12 OPPORTUNITIES TO PARTICIPATE IN THE
CUSTOMER REFERRAL PROGRAM EVERY YEAR!

Take part in the Customer Referral Program by qualifying during each of the 12 qualification periods throughout the year and receive referral Customers in the corresponding benefits period. There is no limit to how many times you can participate!

QUALIFICATION AND ELIGIBILITY

To participate in the Program and receive benefits, a qualifying Associate must be in good standing with Isagenix AND complete the three following requirements each qualification month:

  1. Maintain Active status and purchase 100 QV or more during the qualification month. *
  2. Enrol two new customers with an initial order of 100 QV or more.
  3. Maintain Paid-As Director every day of the qualification month.

Upon qualifying for the Customer Referral Program, you will receive notification via email. As a qualified leader, you will begin receiving referrals during the corresponding benefit period and will automatically be assigned the completed Guest order BV and contact information.**

*QV awarded from leads received through the Customer Referral Program does not count towards active status for this program. The active order must be placed on your account or your replicated website to count towards active status in the Customer Referral Program.

**We cannot guarantee the number of Referral Program Customers, BV, or leads you receive each month. If the customer opts out of being contacted, you will not receive their contact information.

Qualification months for 2024 are as follows:

GUEST PURCHASE LEADS

When a Guest Customer makes a purchase directly from the Isagenix corporate website through the Buy Now feature, the business volume (“BV”) and Customer contact information from that sale (together a “Guest Purchase Lead”) will be assigned to a Qualifying Associate, who will be notified of the assignment via email.

Qualifying Associates will be assigned a position on a list based on the date that Associate qualified for the program. When a Guest order is placed, the corresponding Guest Purchase Lead will be assigned to the next Associate on the list until the last member of the list has received a Guest Purchase Lead, at which point the next Guest Purchase Lead will be assigned to the Associate in the first position on the list.

Although Qualifying Associates will be eligible to receive credit for Guest Purchase Leads under the Program, there is no guarantee of the number of Guest Purchase Leads or BV that will be assigned to any Qualifying Associate. Each Guest Purchase Lead will be assigned to only one Qualifying Associate. No Guest Purchase profit will apply to this order and QV awarded through the Customer Referral Program does not count toward that Associate’s Active status for this promotion.

CONTACTING GUEST CUSTOMERS

When contacting Guest Customers, Associates must ensure they comply with the Isagenix Policies and Procedures and ensure they do not misrepresent Isagenix products or the Isagenix income opportunity.

Guest Customers who elect to provide their information for contact may choose not to be contacted at any point in the process.

Associates must stop contacting the Customer immediately after receiving notice that the Customer no longer wants to be contacted. If Isagenix receives notice that an Associate has contacted a Customer after that Customer has opted out, that Associate may be subject to disciplinary action at the discretion of Isagenix, including but not limited to suspension from participating in the Program and removal from Program eligibility.

TERMS AND CONDITIONS

As a condition of participation in the Isagenix Customer Referral Program (the “Program”), all Isagenix Independent Associates (“Associate(s)”) must meet the qualification requirements outlined above and agree to these terms and conditions. Even if an Associate is otherwise eligible for the Program, participation in the Program is subject to approval by the Isagenix Compliance team and the Associate remaining in good standing with Isagenix. Isagenix may, at its sole discretion, modify or elect to suspend or terminate the Program or any Associate’s participation in the Program at any time.

FREQUENTLY ASKED QUESTIONS

In an effort to better support our Customers and your growth, Isagenix offers products for Guest purchase on Isagenix.com to Customers in Europe. This “Buy Now” feature gives Customers a chance to try any Isagenix product without purchasing from outside web stores such as Amazon or eBay where product quality and safety cannot be guaranteed. As a result of this feature, Isagenix implemented the Customer Referral Program.

Customers who make Guest purchases through Isagenix.com will be connected to qualified Isagenix leaders in the Customer Referral Program. The qualified leader will receive the business volume and the Customer’s contact information to provide product support, recommendations, and coaching. These Customers are paying Guest price and are not being required to open an Isagenix account nor being placed in a Business Centre. This is an opportunity for leaders to continue to share their experience and product knowledge with Guest Customers to help them become Isagenix Customers for life.

No, at Isagenix, we remain steadfast in our commitment to always do what is best for our Customers. The Customer Referral Program was designed with integrity in mind. All the business volume from sales go directly to a qualified Isagenix leader and their upline.

Rest assured that the new “Buy Now” feature and the Customer Referral Program have been carefully designed to direct prospects to work with Isagenix Associates first. The program is designed to allow those who have not been in contact with an Isagenix Associate the opportunity to enjoy our products and connect with a leader.

Participation in the Customer Referral Program is based on achieving the following each qualification month: maintain paid-as Director status (or higher) every day of the qualification month, enrol two new customers with an initial order of 100QV or more, and remain personally active*. Accomplish these activities during the qualification period to participate in the corresponding benefits period. All accounts must remain in good standing with Isagenix. (Please see the terms and conditions for more information.) All European Platinum accounts will receive only one spot in the program, which will be their most recent account, as long as they remain in good standing with Isagenix.

*QV awarded from leads received through the Customer Referral Program do not count toward active status for this program. The active order must be placed on your account or on your replicated site to count towards active status in the Customer Referral Program.

All Customer Referral Program qualified leaders will receive Guest orders from Isagenix.com on a purely rotational basis. The Customer Referral Program orders will automatically appear in the qualifying leader’s account and cannot be changed. Contacts who request more information will be sent to the qualified leader’s account or to whomever the Member has assigned. At this time, it is not based on geography or other parameters.

Customers can purchase any Isagenix item from the entire European product catalogue at Guest cost at Isagenix.com.

Referral Program Customers pay Guest price for products. If they decide to join Isagenix as a Member after their initial Guest purchase, they may pay the membership fee and enrol through an Isagenix Associate. As part of their annual membership, they receive wholesale pricing and additional discounts if they choose to participate in our optional Autoship rewards program.

Associates with multiple Business Centres will only be allowed to participate in the Program based on their most recent Business Centre, regardless of whether their other Business Centre(s) would otherwise qualify for participation in the Program.

Qualifying spouses with separate Business Centres are both permitted to participate in the Program in their respective Business Centres, provided each Business Centre has independently met all the requirements for participation.

Receiving Guest Customer contact information does not create any sort of exclusivity, and any Guest Customer who is not enrolled by the Qualifying Associate may still be enrolled by another Associate. If that Guest Customer places a subsequent order directly through Isagenix, another Qualifying Associate may receive that Guest Customer’s contact information on the subsequent order and enrol the Guest Customer.

Guest orders made through the Isagenix website cannot be converted to wholesale orders. If a Guest Customer makes a purchase through the Isagenix website and is subsequently enrolled by an Associate, the new Customer’s first order after enrolment will be considered the new Customer’s initial order. Associates should not encourage Guest Customers to return Guest product orders and reorder products as a Member.

Associates credited with a Guest Lead that is subsequently returned or cancelled will have all associated BV from the Guest Lead revoked and will not receive a replacement Guest Lead.