Important Update: Changes to Your Business App

We want to share an important update regarding the IsaPulse+ App. After listening to your feedback and careful consideration, we've made the decision to phase out the app over the coming month.

Our goal is to ensure you have tools that truly support your success and make it simple to grow your business. As part of this commitment, we're shifting focus to solutions that better align with your needs and provide a more seamless experience.

Thank you for your continued engagement as we work to deliver resources that help you thrive.

Here's What's Available NOW and Coming:

Social Media Libraries: Links to ready-to-use social shareables from the Business and Products media libraries will continue to be shared via emails, EU.IsagenixBusiness.com promotion and product pages, and more. Use this site to access shareable assets and social content.
Associate Back Office (ABO): Your go-to for reporting and business insights, with exciting enhancements planned for this year.

FAQs

Q: Why is the Business App being retired?

A: We’re shifting focus to solutions that better align with your needs and provide a more seamless experience.

Q. When will the app stop working?

A: December 30, 1 a.m. GMT / December 30, 2 a.m. CET, most in-app notifications and key functionalities will be turned off.

Q. Are we replacing this app?

A: At this time, we are not replacing IsaPulse+ with another business app. Instead, we’re focusing our resources on developing tools that will better support you.

Q: Do I need to cancel my subscription for the Pro version?

A: Yes. If you no longer wish to be charged.

Q. How do I cancel and request a refund for IsaPulse+ subscriptions?

A1: How do I cancel my Pro user subscription?

Apple App Store:
- Open Settings → tap your name → Subscriptions → select IsaPulse+ → Cancel Subscription.
Google Play Store:
- Open Google Play → tap Profile → Payments & Subscriptions → Subscriptions → select IsaPulse+ → Cancel Subscription.

A2: How do I request a refund if the app is no longer working?

Apple App Store:
- Visit reportaproblem.apple.com.
- Sign in → find IsaPulse+ → click Request a Refund → choose a reason (e.g., “App no longer works”).

Google Play Store:
- Visit play.google.com → Order History.
- Select IsaPulse+ → click Request a Refund or Report a Problem → explain the issue.

A3: Who processes the refund? Refunds are handled by Apple or Google, not by Isagenix. Approval depends on their policies and your purchase history.

Q: Where can I access my business reports?

A: Reporting information is available in your Associate Back Office (ABO), which will receive enhancements next year.

Q: What tools should I use instead?

A: We suggest the following:

Social Media Libraries for shareable assets and social content.
ABO for reporting and business insights.

Q: Who can I contact for help?

A: Once you’ve completed the steps to cancel your Pro subscription, please reach out to Customer Care if you have any additional questions or need further assistance.