When a retail customer makes a purchase directly from the Isagenix corporate website through the ‘Buy Now’ feature, the business volume (‘BV’) and customer contact information from that sale (together a ‘Retail Lead’) will be assigned to a Qualifying Associate, who will be notified of the assignment via email.
Qualifying Associates will be assigned a position on a list based on the date that Associate qualified for the programme. When a retail order is placed, the corresponding Retail Lead will be assigned to the next Associate on the list until the last member of the list has received a Retail Lead, at which point the next Retail Lead will be assigned to the Associate in the first position on the list.
Although Qualifying Associates will be eligible to receive credit for Retail Leads under the Programme, there is no guarantee of the number of Retail Leads or BV that will be assigned to any Qualifying Associate. Each Retail Lead will be assigned to only one Qualifying Associate. For purposes of calculating any benefits available under the Isagenix Compensation Plan, any BV assigned via the Programme will be treated as if the Associate to whom the BV was assigned made the corresponding retail sale through that Associate’s replicated website. No retail direct profit will apply to this order.
Associates credited with a Retail Lead that is subsequently returned or Cancelled will have all associated BV from the Retail Lead revoked and will not receive a replacement Retail Lead.
Qualifying Associates may receive a Retail Lead from a retail customer who is not interested in an Isagenix membership. If an Associate receives a Retail Lead from a retail customer who has does not subsequently enroll, the Associate will still receive the BV from the sale but will not receive a replacement Retail Lead.
Qualification for and participation in the Programme does not grant any Associate a guaranteed number of Retail Leads, any guaranteed amount of BV, or any guarantee that a retail customer will enroll with Isagenix and make additional purchases.
Isagenix also does not guarantee that contact information for retail customers generated through the Programme is accurate or will result in an enrolment or additional sales.
Receiving retail customer contact information does not create any sort of exclusivity, and any retail customer who is not enrolled by the Qualifying Associate may still be enrolled by another Associate. If that retail customer places a subsequent order directly through Isagenix, another Qualifying Associate may receive that retail customer’s contact information on the subsequent order and enroll the retail customer.
Retail orders made through the Isagenix website cannot be converted to wholesale orders. If a retail customer makes a purchase through the Isagenix website and is subsequently enrolled by an Associate, the new customer’s first order after enrolment will be considered the new customer’s initial order. Associates should not encourage retail customers to return retail product orders and reorder products as a Member.
When contacting retail customers, Associates must ensure they comply with the Isagenix Policies and Procedures and ensure they do not misrepresent Isagenix products or the Isagenix income opportunity.
Retail customers who elect to provide their information for contact may choose not to be contacted at any point in the process.
Associates must stop contacting the customer immediately after receiving notice that the customer no longer wants to be contacted. If Isagenix receives notice that an Associate has contacted a customer after that customer has opted out, that Associate may be subject to disciplinary action at Isagenix’s discretion, including but not limited to suspension from participating in the Programme and removal from Programme eligibility.